Field Support Technician – Entry Level

This is a fully remote position, open to applicants in Washington.

📋 Description

• Provide timely and friendly assistance to customers and internal colleagues.

• Support guests facing challenges at fueling locations and respond to operational inquiries.

• Uphold the company’s image standards by ensuring that locations are clean, safe, and well-kept.

• Maintain fueling sites by disposing of trash, sweeping fuel lanes, restocking supplies, and changing light bulbs.

• Carry out seasonal duties such as snow removal from fuel lanes and pathways.

• Paint islands, canopy columns, and buildings as necessary to preserve a professional site appearance.

• Offer onsite support for fueling equipment and associated software systems.

• Diagnose and repair card readers, dispensers, site controllers, and other station equipment.

• Recognize, order, collect, and install replacement parts to ensure efficient repairs.

• Assist with inspections and compliance testing at company facilities.

• Keep up-to-date knowledge of local, state, and federal regulations related to: Underground Storage Tanks (UST), Aboveground Storage Tanks (AST), Weights & Measures calibration standards, health department regulations, and fire codes.

• Maintain necessary records and documentation, including permits, testing reports, emergency response plans, SPCC, SWPPP, and hazardous materials business plans (HMBP).

• Collaborate with internal teams, inspectors, and regulatory bodies to ensure compliance across assigned locations.

• Oversee on-site hazardous waste programs, ensuring correct storage, handling, and disposal.

• Address on-call situations and emergency matters, troubleshooting until resolution is achieved.

• Identify issues and formulate practical, safety-oriented solutions that align with company standards.

• Undertake additional tasks and projects as directed by the Supervisor.

• Communicate effectively with cross-functional teams to resolve issues promptly.

• Adhere to all company policies, procedures, and safety protocols.

• Prioritize safety at all times and report incidents immediately.

⛳️ Requirements

• A high school diploma or GED is required.

• 1–3 months of relevant experience is preferred (maintenance, field service, facilities, or similar roles).

• Proficiency in Microsoft Office and Google applications/email is required.

• Familiarity with Salesforce or Smartsheet is considered a plus.

🏝️ Benefits

• Competitive salary and potential for performance bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings options with company matching.

• Opportunities for professional development and training.

• Employee discounts and perks.