Field Support Representative

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Install In-house Devices (IHD) at client locations.

• Make necessary adjustments to devices.

• Assemble components, conduct operational tests, and ensure quality control.

• Identify and resolve technical issues.

• Deliver customer training on IHD products and services.

• Work in partnership with sales and veterinary teams.

• Coordinate customer visits and training sessions.

⛳️ Requirements

• Bachelor’s degree or a comparable mix of education and experience is required.

• A minimum of 3 years of relevant experience is required.

• Experience in veterinary/medical or laboratory settings is preferred.

• Background in customer service is a plus.

• Exceptional interpersonal skills are necessary.

• Capability to train customers on the use of technical equipment.

• Self-motivated individual who demonstrates initiative.

• Technical proficiency to troubleshoot and resolve issues.

• Ability to collaborate effectively to address problems.

• Proficiency in both written and verbal communication in English and Korean.

🏝️ Benefits

• Competitive salary.

• Performance-based incentives.

• Comprehensive benefits package.

• Supportive and respectful workplace culture.