Field Specialist I – Advanced

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Responsible for maintaining and supporting the configuration of workstations, laptops, peripheral hardware, and printers.

• Tasked with the creation and installation of computer images, which encompass the operating systems and applications for all workstations and laptops.

• Supports and maintains software on users' home PCs and laptops to facilitate successful remote access to the client's network and applications.

• Delivers excellent customer service to all staff and clients, including direct end-user assistance in support of the Help Desk.

• Acts as a liaison with hardware and software manufacturers to resolve technical issues.

• Conducts operational troubleshooting and support for the Microsoft Windows Operating System.

• Provides operational troubleshooting and support for Windows servers and virtualization solutions (VMware and Microsoft).

• Offers operational and communication support to troubleshoot and configure backbone equipment servicing, including switches, routers, firewalls, and advanced routing.

• Researches and suggests enhancements to the system to better meet the organization's needs, as directed by management.

• Takes initiative on assigned projects, adhering to work plans and deadlines specified for each project.

• Ensures proper installation, configuration, documentation, and operation of workstation virus protection software.

• Participates in floor support during major system changes, rollouts of new software, hardware, and system enhancements developed by the organization.

• Collaborates with other IT groups to research, test, deploy, document, and upgrade new and existing hardware and software.

• Provides desk-side support for escalated issues as required.

• Works closely with IT staff to share knowledge and promote open communication.

• Responsible for the communication, coordination, and backup of other Help Desk team members.

• Engages with customer information technology organizations to resolve configuration challenges.

• Maintains technical certifications and acquires expertise and knowledge on product and solution training pertinent to their role.

• Provides comprehensive technical support on advanced technologies within the IT equipment environment and assists in developing and delivering technology and skills development seminars.

• Executes additional duties as assigned.

⛳️ Requirements

• Industry Certifications – A+, Net+, Security+ (Microsoft 2012 certifications and VMware certifications preferred).

• IT Readiness Training - Server Management, Workstation Management, Advanced Server Support MX, Advanced Server Support AD, UTM Management, VOIP.

• Completion of Smart Hands Curriculum (36.5 hrs).

• Strong computer/application competencies are required.

• Experience with automated call routing.

• A 4-year degree or equivalent experience is necessary.

• 2 to 4 years of Field Service experience is strongly preferred.

• Must possess a valid state driver's license and meet the minimum level of auto insurance coverage as per Ricoh policy.

🏝️ Benefits

• Choose from a wide range of medical, dental, life, and disability insurance options.

• Contribute to your financial security through a Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Enhance your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays each year.

• Access various other benefits to support your health, wellness, and ongoing personal and professional development.