Field Service Technician, North Rhine-Westphalia

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary point of contact and public representative of the company on-site, assisting customers with their technical requirements.

• Ensure the prompt execution of repair and maintenance orders, which includes commissioning and providing user instruction.

• Swiftly escalate technical issues to central second-level support when necessary.

• Complete service orders and meticulously document all service activities within IT systems.

• Act as a liaison and driving force among customers, internal service and product departments, and sales teams.

⛳️ Requirements

• Possess a completed technical vocational training or have otherwise gained relevant technical knowledge.

• Display a genuine enjoyment for direct customer interaction.

• Have a solid understanding of IT systems and network technology.

• Bring several years of professional experience to the role.

• Exhibit a high level of technical aptitude and creativity.

• Be business-fluent in German.

🏝️ Benefits

• Provision of a company car and a company mobile phone.

• Flexible working hours along with a flexitime account for managing overtime.

• Personalized on-site onboarding experience in Berlin.

• A standard 38-hour work week.

• Entitlement to 30 days of vacation per calendar year.

• Vacation and Christmas bonuses provided.

• Access to a benefit card that includes a monthly credit, along with additional employee discounts and perks.

• Employer contribution towards a private pension plan.