Field Service Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Accountable for overseeing and coordinating Field Service Engineers in Northern Germany and Poland.

• Guarantee high-quality technical support, operational excellence, and a uniform customer experience throughout the region.

• Convert departmental and company strategy into practical execution.

• Collaborate closely with various departments and stakeholders to ensure alignment and facilitate an integrated customer journey.

• Cultivate a culture of trust, accountability, and ongoing development.

• Serve as a mentor, coach, and facilitator, fostering a safe environment where team members can excel, develop, and contribute to collective success.

⛳️ Requirements

• A higher education degree in a technical or engineering field.

• A minimum of 5 years of experience leading a team of engineers.

• Demonstrated experience in people management, coaching, and team development.

• Strong commercial insight, stakeholder management, and relationship-building abilities.

• Exceptional communication, influencing, and negotiation skills.

• Robust organizational and performance management skills.

• Familiarity with industry-specific regulations, such as IVDR and ISO13485, and the capacity to convert regulatory requirements into compliant processes, governance structures, and quality standards.

• Proficiency in English and a good command of German.

• Experience in the medical device, diagnostics, or a related regulated industry is preferred.

🏝️ Benefits

• An attractive salary package that includes a bonus scheme.

• A company car.

• A mobile phone.

• A tablet and laptop.