Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver troubleshooting and repair services for waterjet equipment.

• Address customer inquiries in person, by phone, and through email communication.

• Provide thorough training on the safety, operation, and maintenance of waterjet equipment.

• Document all activities related to customer inquiries or field service effectively.

• Contribute to the development of new products and emerging technologies.

• Serve as an effective liaison with Engineering and Sales departments concerning customer feedback and new product initiatives.

• Handle requests for the replacement of defective components in line with KMT warranty policies.

• Support fellow service technicians in their territories with service tasks.

• Perform additional duties as assigned.

• Office responsibilities include accurate record-keeping, basic computer proficiency, and strong organizational skills.

⛳️ Requirements

• A minimum of two years of technical or associate degree education, or a combination of education and experience.

• A preferred B.S. in Mechanical or Electrical Engineering, or a blend of education and experience.

• Required strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills.

• General diagnostic and troubleshooting abilities are essential.

• Capability to exercise independent judgment to analyze and resolve technical challenges.

• Proficiency in Microsoft Office Suite and other relevant software applications.

• Competent keyboarding skills are necessary.

• Excellent interpersonal relationship skills and the ability to manage and resolve stressful situations professionally.

• Outstanding written and verbal communication abilities.

• A positive attitude, initiative, and dependability are crucial.

• Demonstrated capability for innovative and creative thinking.

• Strong organizational skills are required.

• Ability to work independently with minimal supervision is essential.

• Capacity to quickly learn about the company’s products and parts.

• Willingness to travel 70% or more for on-site assignments.

🏝️ Benefits

• Competitive salaries.

• Comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurance, education reimbursement, and more.