Field Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Provide exceptional technical customer service and support.

• Collaborate directly with the Technical Service Group.

• Oversee multiple customers and projects simultaneously.

• Communicate with customers; supervise equipment, service machinery, and travel to client locations.

• Foster service success that enhances customer satisfaction, boosts retention rates, and increases profitability.

• Support TechniBlend (OEM) equipment and systems at client production sites.

• Diagnose and resolve mechanical, electrical, and controls-related technical issues with equipment, implementing effective solutions.

• Utilize remote access software and direct communication with clients to monitor equipment performance and effectiveness.

• Conduct testing and commissioning of control systems to ensure functionality, reliability, and safety.

• Execute modifications, upgrades, and routine maintenance on existing equipment to satisfy customer needs and requirements.

• Deliver outstanding service to clients while collaborating professionally with fellow technical service and engineering teams.

• Train customers on equipment operation and maintenance procedures.

• Generate timely, accurate, and detailed service reports.

• Understand customer needs and make suitable recommendations and modifications as necessary.

• Coordinate field service appointments and customer troubleshooting requests using Salesforce – Field Service Lightning.

• Manage travel and expenses through expense management software in accordance with company policies.

⛳️ Requirements

• Demonstrated experience and aptitude in field service and technical service.

• Capability to troubleshoot, test, repair, and service technical equipment.

• Flexibility to work various shifts and adapt to changing schedules.

• Willingness to travel up to 70% of the time (primarily within the USA).

• Availability to work extended hours and weekends as needed.

• Proficient in organizing, scheduling, and executing work assignments with minimal oversight.

• Ability to read and interpret technical manuals, blueprints, and diagrams.

• Knowledge of the safe operation of hand tools and power equipment.

• Strong verbal and written communication skills.

• Well-honed problem-solving and troubleshooting skills.

• Extensive technical understanding of process and/or industrial automation.

• Mechanical aptitude with the ability to perform mechanical and physical tasks.

• Preferred experience of 3 to 5 years in installation, industrial maintenance, and troubleshooting of processing systems.

• Associate's or technical degree in engineering or a related field is required.

• Higher education in engineering, electronics, programming, etc., is preferred.

• Proficient understanding of mechanical, electrical, and process systems used in the brewing, food & beverage production industries.

• Familiarity with various control systems and PLCs (Programmable Logic Controllers), particularly Rockwell Automation / Allen-Bradley systems.

• Experience with mechanical process equipment such as pumps, valves, meters, and other components.

• Computer proficiency in Microsoft Office, Excel, Word, and Salesforce.

🏝️ Benefits

• Total compensation package includes salary and comprehensive medical/dental programs.

• Life insurance coverage.

• Generous paid time off program.

• Retirement savings plan with company matching.

• No waiting period for benefits – eligibility starts on the first day of employment.