Field Service Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Identifies, evaluates, and executes necessary service orders, including repairs, scheduled maintenance, and installations within the designated service area.

• Comprehends company service contracts and ensures that maintenance and services are conducted in accordance with those agreements when applicable.

• Adheres to all relevant technical protocols as mandated by QSR requirements.

• Offers consistent ongoing support to key clients through technical phone assistance, product installation, and field service support.

• Provides product feedback regarding any issues or trends observed in the field and aids in the development of solutions.

• Reports any identified deviations from established product quality standards and specifications to the appropriate internal team members.

• Notifies the Supervisor, Field Service of any delays in delivering scheduled services for necessary escalation.

• Ensures that all required paperwork, emails, vendor credentialing, expense reports, and training documentation are accurate and current; additionally, maintains tools, supplies, parts, etc. in good condition and fully stocked.

• Reports all complaints encountered in the field in accordance with quality system requirements.

• Participates in product-specific training as needed.

• Encourages the acquisition of service agreements by informing customers about the various services available.

⛳️ Requirements

• A technical degree or higher in electronics or a related field is required.

• At least 5+ years of technical experience with increasing levels of responsibility is required.

• Experience must be in the medical device or other related healthcare sectors (e.g., hospital biomedical engineer).

• Significant experience in field service work is required.

• Must demonstrate strong communication skills, both verbal and written, along with excellent facilitation abilities.

• Strong analytical skills and the capability to convey complex information effectively are essential.

• Excellent interpersonal skills are necessary to facilitate problem resolution.

• Must have a valid driver's license in good standing with a satisfactory driving record.

• Excellent time management skills with a proven track record of meeting deadlines are required.

• Ability to prioritize tasks and delegate when necessary.

• Must be capable of working independently with minimal supervision.

• Demonstrated proficiency in computer skills is required, with a strong preference for candidates who are highly proficient in Microsoft Office products.

• Proficiency in service-related or inventory control software is required.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Professional development opportunities