Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conducts remote work at customer locations, installing and servicing equipment while delivering training and support to customers.

• Diagnoses and repairs injection molding machines and robots, performing tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic components, including calibrations to enhance performance.

• Executes software and hardware installations.

• Conducts all safety inspections on equipment.

• Instructs customers on equipment use and proper operational procedures.

• Oversees the resolution of customer issues, managing the ordering and installation of replacement parts as needed.

• Places orders for replacement parts based on diagnoses of control system issues and formulates a systematic approach for addressing machine problems and conducting necessary repairs or part replacements.

• Provides instruction to other Service Technicians and/or customer operators regarding the maintenance and safe operation of injection molding systems.

• Maintains ongoing communication with Central Service/Manufacturing/Parts Center to acquire solutions to challenges faced in the field.

• Regularly submits written reports to the Service Manager.

⛳️ Requirements

• High School Diploma is mandatory.

• An Associate's or Bachelor's degree is preferred.

• A minimum of 5 years of experience in injection molding troubleshooting or processing, or previous experience as a Field Service Injection Molding Technician/Service Engineer.

• Proficient in reading blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems.

• Strong understanding of the injection molding process.

• Capability to troubleshoot issues in a systematic manner.

• Knowledge of microprocessor programming.

• Familiarity with materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials.

• Experience with ENGEL machines and robots is preferred.

• MUST HAVE - A valid Passport and a driver’s license in good standing, including REAL-ID.

🏝️ Benefits

• Health, dental, and vision insurance effective from the first day of employment.

• 401k plan with company match.

• More than 3 weeks of paid time off (PTO).

• Employer-paid life insurance.

• Long-term and short-term disability coverage.

• Employee-centric work environment.

• Comprehensive vehicle program, including a monthly stipend and mileage reimbursement.

• $75 per diem for travel while on the road.

• Tool reimbursement available.

• Company-provided cell phone and laptop.

• Occasional voluntary travel on weekends.