Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate on-site with clients to uncover opportunities for operational enhancements and address challenges.

• Undertake field service responsibilities, including diagnosing technical issues and executing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring that all materials, components, and equipment adhere to quality standards and are readily available.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive relationships with customers to improve their satisfaction.

• Recognize potential new sales opportunities while fulfilling customer needs and relay this information internally.

• Anticipate potential equipment failures and propose corrective measures.

• Recommend product and quality enhancements.

• Provide management with suggestions for enhancing operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with more than 3 years of experience, OR a High School Diploma/GED with equivalent work or military experience (5+ years) in servicing critical power equipment.

• Proficient in interacting and communicating (both written and verbal) information at various organizational levels.

• High proficiency in using Microsoft Office applications.

• Moderate capability in Project Management utilizing MS Project or Excel.

• Expertise in crafting test plans and reports that detail test outcomes.

• Strong organizational skills with the ability to meet deadlines for administrative tasks.

• Works collaboratively with others.

• Exhibits a sense of urgency and ownership until tasks are completed.

• Candidates must possess work authorization that allows them to be employed by ABB in the US.

🏝️ Benefits

• Health, Life & Disability coverage.

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D options – fully employee-paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – paid by the company.

• Long Term Disability coverage at 60% of pay – company-paid, with the option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption services.

• Employee discount program.

• 401k Retirement Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation provided based on years of service for hourly and non-exempt positions.