Field Service, Technical Sales Specialist – Medical Equipment

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Assess and analyze medical equipment to determine service needs, diagnose operational problems, and establish suitable repair and maintenance strategies.

• Conduct routine preventive maintenance and safety evaluations on surgical microscopes and associated equipment in line with OEM and company standards.

• Quickly respond to numerous weekly service requests, prioritizing urgent repair requirements and providing swift, effective solutions to ensure seamless clinical operations.

• Collaborate closely with hospitals, clinics, and surgical teams to guarantee that their equipment functions safely and reliably.

• Establish and maintain trustworthy relationships with healthcare professionals through exceptional service, professionalism, and responsiveness.

• Propel new business growth and account expansion within the designated territory, recognizing opportunities for service agreements, refurbishments, and equipment sales.

• Travel to customer locations to carry out hands-on service tasks, attend service meetings, and discover opportunities for ongoing maintenance or refurbishment support.

• Ensure that all service operations adhere to company policies, procedures, and regulatory standards.

• Represent Prescott’s at industry conferences and trade shows, showcasing our service capabilities, engaging with potential clients, and enhancing brand visibility.

⛳️ Requirements

• High school diploma or GED is mandatory.

• 1-3 years of experience in field service, biomedical engineering, or technical sales is preferred.

• Strong technical skills with the capacity to diagnose, repair, and maintain intricate medical or industrial equipment.

• Demonstrated ability to cultivate relationships and influence purchasing choices in a professional environment.

• Capability to effectively balance hands-on technical service tasks with customer-facing sales and commercial duties.

• Proficient in reading and interpreting service manuals, schematics, and technical documents.

• Excellent communication and customer service abilities with a professional, solution-focused mindset.

• Organized, self-driven, and capable of managing priorities across a broad geographic area.

• Familiarity with CRM systems and Microsoft Office Suite.

• Willingness to travel frequently within the assigned territory (approximately 60–80%).

• Valid driver's license with a clean driving record is required.

• Must pass a background check and drug screening.

• Physically capable of lifting and carrying equipment weighing up to 40 pounds.

• Experience in the medical device or healthcare sector is advantageous.

• Familiarity with ERP or field service software is beneficial (preferably NetSuite).

🏝️ Benefits

• Paid time off.

• Healthcare insurance (medical, dental, and vision coverage).

• Accident insurance, critical illness, and hospital indemnity insurance.

• Short-term (employee paid) and long-term disability (employer paid).

• 401K plan with company matching.

• Continuous learning and development opportunities, including training, workshops, and certifications.

• Our enjoyable and inclusive work environment celebrates diversity and promotes growth, making every day a chance to excel.

• A company car or car allowance, daily per diem, and a company cell phone will also be provided for this position.