Field Service Specialist II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct on-site installations, maintenance, and repairs of Ergotron equipment at client locations.

• Identify and troubleshoot equipment issues, offering solutions to restore normal operation.

• Execute paid service tasks, including inspections and preventive maintenance.

• Record service visits, repairs, and parts utilized in the service management system.

• Ensure prompt and accurate expense reporting and submissions.

• Respond to customer inquiries and issues in a timely and professional manner.

• Maintain inventory of parts and tools in the service vehicle where applicable.

• Track time in accordance with company policies.

• Travel to designated customer sites, with travel requirements up to 100%.

• Support customer relationships for designated accounts when necessary.

• Update sales operation systems and programs, including Salesforce, to keep customer data current.

• Contribute to Lean Business Enterprise initiatives aimed at continuous process improvement and waste reduction.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• 2–5 years of experience in field service or technical support positions.

• Strong skills in mechanical and electrical troubleshooting.

• Familiarity with electronic testing tools, such as multimeters.

• Outstanding communication and interpersonal abilities.

• Capacity to work independently and manage time effectively.

• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Outlook.

• Experience with ERP systems and Salesforce.

• Capability to meet the physical demands of the role.

• Valid driver's license with a clean driving record.

• In healthcare settings, compliance with all site-level vaccination and screening protocols is required.

• An Associate of Arts (AA) or Bachelor’s degree in Business Administration, Computer Science, or a related field is preferred.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Tuition reimbursement

• 401k with matching contributions

• Employee Assistance Program (EAP)

• Five weeks of Paid Time Off (PTO)

• Eleven paid holidays

• Ten weeks of paid maternity leave

• Four weeks of paid paternity leave

• Three days of paid leave for grandparents

• Recognition program for career milestones at five, ten, fifteen years and beyond

• Comprehensive and competitive compensation and benefits package

• Support for work-life balance