Field Service Representative – Pennsylvania, Ohio

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Install, repair, and conduct preventative maintenance on Visionix, Briot-Weco, and Optovue products

• Provide on-site troubleshooting and advanced technical support

• Keep precise service documentation, manage parts inventory, and oversee RMA processes

• Communicate efficiently with customers, internal teams, and leadership

• Maintain company-issued tools, diagnostic equipment, and service vehicles responsibly

• Identify opportunities for workflow enhancements or potential sales

• Mentor and assist new Field Service Representatives (FSRs) during their onboarding

• Must possess computer proficiency (Windows, MS Office Suite, and other required applications)

• Carry out additional responsibilities as assigned

⛳️ Requirements

• Associate degree in a technical discipline, military technical training, or equivalent experience

• Over 2 years of field service or technical support experience (6+ years preferred)

• Strong mechanical and electrical troubleshooting capabilities

• Ability to read and interpret mechanical and electrical schematics

• Basic IT skills (Windows/Uploading & Downloading software)

• Outstanding communication and customer service skills

• Capacity to lift up to 80 lbs. and travel frequently (by car and air)

• Valid driver's license with a clean driving record

• Willingness to travel across the U.S. for training and regional support

• Experience with optics or ophthalmic equipment is advantageous—training will be provided

🏝️ Benefits

• Competitive base salary

• 401(k) Retirement Plan

• Comprehensive benefits package (medical, dental, vision, life, disability)

• Paid Time Off (PTO)