Field Service Representative – PA

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Install, repair, and carry out preventative maintenance on Visionix, Briot-Weco, and Optovue products.

• Provide on-site troubleshooting and advanced technical support.

• Keep precise records of service documentation, parts inventory, and RMA processes.

• Effectively communicate with customers, internal teams, and management.

• Maintain company-issued tools, diagnostic equipment, and service vehicles.

• Recognize workflow enhancements or potential sales opportunities.

• Guide and assist new FSRs during their onboarding process.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• An associate degree in a technical field, military technical training, or equivalent experience.

• Over 2 years of experience in field service or technical support (6+ years preferred).

• Proficient mechanical and electrical troubleshooting abilities.

• Capability to interpret and comprehend mechanical and electrical diagrams.

• Basic IT knowledge (Windows/Uploading & Downloading software).

• Outstanding communication and customer service skills.

• Ability to lift up to 80 lbs. and travel extensively (by car and air).

• A valid driver’s license with a clean driving history.

• Willingness to travel across the U.S. for training and regional support.

• Experience with optics or ophthalmic equipment is advantageous — training will be provided.

🏝️ Benefits

• Competitive base salary.

• 401(k) Retirement Plan.

• Comprehensive benefits package (medical, dental, vision, life, disability).

• Paid Time Off (PTO).