Field Service Engineer II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Execute installations, preventive maintenance, and corrective repairs on designated instruments to guarantee optimal performance and adherence to quality standards.

• Identify technical issues across various complex instruments, document solutions accurately, and resolve service calls within established timelines.

• Address customer concerns from initiation to resolution or escalation, providing exceptional service and fostering strong relationships through proactive communication.

• Strategically plan and prioritize service visits, keep precise inventory records, and participate in on-call rotation, after-hours support, and travel for training or critical account assistance.

• Adhere to all regulatory, quality system, and laboratory safety protocols during service activities; ensure accurate documentation for audits.

• Collaborate with cross-functional teams to achieve business objectives and offer guidance to fellow Field Service Representatives to enhance team capabilities.

• Achieve goals for service sales, service costs, and key performance indicators (KPIs) for assigned accounts.

• Leverage remote support tools to optimize instrument uptime and maintain certifications through continuous training and development.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience.

• 2-5 years of experience in Engineering or Laboratory Technology.

• Willingness to travel 75% within the assigned territory.

• Strong troubleshooting and problem-solving abilities with laboratory instrumentation.

• Capability to work independently and excel in team settings.

• Proficient in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).

🏝️ Benefits

• Opportunities for career advancement within an international company where you can pursue your career aspirations.

• Employees may qualify for complimentary medical coverage through our Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• A robust retirement savings plan with significant employer contributions.

• Tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit - a cost-effective and convenient pathway to obtaining a bachelor’s degree.

• A company recognized as a top workplace in numerous countries worldwide and honored as one of the most admired companies globally by Fortune.

• A workplace acclaimed as one of the best large companies to work for, as well as a top employer for diversity, working mothers, female executives, and scientists.