Field Service Engineer – Chicago, Illinois

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Accountable for ensuring customer satisfaction across all job functions.

• Foster a sense of urgency to promptly address customer needs, prioritizing a “first time fix” approach.

• Oversee a customer account comprehensively and identify opportunities for added value.

• Cultivate and enhance strong customer relationships while contributing to both individual and district revenue achievements.

• Facilitate the expansion of field service maintenance agreements through consistent monthly billing.

• Attain visibility and accountability, with a targeted year-over-year growth rate of 8–10%.

⛳️ Requirements

• An associate’s degree in mechanical or electrical engineering, biological or life sciences, or a related field, or equivalent military experience.

• Proficient in using standard testing equipment to diagnose and service instrumentation.

• Capability to lift up to 50 pounds.

• Must possess a valid driver’s license with a satisfactory driving record.

• Daily local travel is essential for this position, with the potential for overnight travel 25% to 50% of the time.

• Previous field service experience in a related area is advantageous.

• High proficiency in computer applications (Microsoft Office Suite, PowerBI, Salesforce, ServiceMax).

🏝️ Benefits

• Paid time off

• Medical/dental/vision insurance

• 401(k) plan

• Flexible work arrangements