Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver hands-on service and support at customer sites.

• Diagnose system issues and identify the most effective repair or maintenance solutions.

• Replace parts and execute intricate repairs on advanced optical systems.

• Provide remote support to customers via phone/email, as well as onsite assistance when necessary.

• Record service activities and offer insights to enhance quality and service processes.

• Assist in the development and testing of new service strategies and procedures.

• Conduct training sessions and create technical documentation as needed.

• Act as the communication link among the customer, the local ZEISS team, management, and the factory team in Germany.

⛳️ Requirements

• Proven experience in troubleshooting and repairing intricate technical systems.

• Proficiency in reading electrical schematics, mechanical drawings, and engineering documentation.

• Experience in the semiconductor industry is highly preferred.

• Background in the optics industry is an advantage.

• Ability to work independently in the field and manage customer-facing situations effectively.

• Strong hands-on troubleshooting mindset with the capacity to work under pressure.

• Adaptable to service schedules and responsive to customer support demands.

• Willingness to travel internationally, including for training trips to Germany.

• Excellent written and verbal communication skills in English.

🏝️ Benefits

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay