
Field Service Engineer
Posted 2 days ago

Posted 2 days ago
This is a fully remote position, open to applicants in United States.
• Deliver onsite customer support, maintenance, calibration, warranty, and repair services for precision materialographic sample preparation and analysis equipment.
• Travel on a weekly basis to customer locations within the designated territory.
• Execute factory-level installations, repairs, retrofits, upgrades, calibrations, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic systems.
• Offer professional customer assistance through onsite visits, phone calls, emails, and written communication.
• Advocate for preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales.
• Keep precise and timely service documentation, customer records, and visit reports.
• Oversee and manage an appropriate spare parts inventory within the service vehicle.
• An Associate degree (AE) or equivalent certification in electronic technology from an accredited technical institution, or comparable military experience.
• 2 to 3 years of field service experience working with electromechanical equipment.
• Strong troubleshooting abilities in electronics along with knowledge of pneumatics and hydraulics.
• Capability to read and interpret electronic schematics, wiring diagrams, as well as pneumatic and hydraulic diagrams.
• Exceptional customer service and relationship-building abilities.
• Proficient in MS Windows, Outlook, and Microsoft Office applications.
• A valid driver’s license with a clean driving record.
• Comprehensive benefits package that includes a 401(k) with company match and immediate vesting.
• Medical insurance.
• Critical illness coverage.
• Short- and long-term disability insurance.
• Pet insurance.
• 15 days of vacation per year.
• Sick leave.
• Volunteer time off.
• Floating holidays.
• Birthday holiday.
• Company-provided laptop and smartphone.
• Company van, tools, and inventory.
Cision France
Navigate Power
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