Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver onsite customer support, maintenance, calibration, warranty, and repair services for precision materialographic sample preparation and analysis equipment.

• Travel on a weekly basis to customer locations within the designated territory.

• Execute factory-level installations, repairs, retrofits, upgrades, calibrations, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic systems.

• Offer professional customer assistance through onsite visits, phone calls, emails, and written communication.

• Advocate for preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales.

• Keep precise and timely service documentation, customer records, and visit reports.

• Oversee and manage an appropriate spare parts inventory within the service vehicle.

⛳️ Requirements

• An Associate degree (AE) or equivalent certification in electronic technology from an accredited technical institution, or comparable military experience.

• 2 to 3 years of field service experience working with electromechanical equipment.

• Strong troubleshooting abilities in electronics along with knowledge of pneumatics and hydraulics.

• Capability to read and interpret electronic schematics, wiring diagrams, as well as pneumatic and hydraulic diagrams.

• Exceptional customer service and relationship-building abilities.

• Proficient in MS Windows, Outlook, and Microsoft Office applications.

• A valid driver’s license with a clean driving record.

🏝️ Benefits

• Comprehensive benefits package that includes a 401(k) with company match and immediate vesting.

• Medical insurance.

• Critical illness coverage.

• Short- and long-term disability insurance.

• Pet insurance.

• 15 days of vacation per year.

• Sick leave.

• Volunteer time off.

• Floating holidays.

• Birthday holiday.

• Company-provided laptop and smartphone.

• Company van, tools, and inventory.