Field Service Engineer

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Travel on a weekly basis to customer locations within the designated territory.

• Execute factory-level installations, repairs, retrofits, upgrades, calibrations, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic systems.

• Deliver professional customer support through onsite visits, phone calls, emails, and written communication.

• Advocate for preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales.

• Ensure accurate and timely documentation of services, customer records, and visit reports.

• Oversee and manage the appropriate inventory of spare parts within the service vehicle.

⛳️ Requirements

• An associate degree (AE) or an equivalent certification in electronic technology from an accredited technical institution, or equivalent military experience.

• 2–3 years of field service experience in supporting electromechanical equipment.

• Strong skills in electronic troubleshooting along with knowledge of pneumatics and hydraulics.

• Capability to read and comprehend electronic schematics, wiring diagrams, as well as pneumatic and hydraulic diagrams.

• Exceptional customer service and relationship-building abilities.

• Proficiency in MS Windows, Outlook, and Microsoft Office applications.

• A valid driver’s license with a clean driving record.

• Ability to work efficiently from a home office environment.

🏝️ Benefits

• Competitive compensation that includes a base salary along with overtime pay.

• Comprehensive benefits package featuring a 401(k) plan with company matching and immediate vesting.

• Medical insurance coverage.

• Critical illness insurance.

• Short- and long-term disability coverage.

• Pet insurance.

• 15 days of vacation each year.

• Sick leave.

• Volunteer time off.

• Floating holidays.

• A dedicated holiday for birthdays.

• Home office setup support.

• Company-provided laptop and smartphone.

• Company van, tools, and inventory provided.

• Initial and ongoing training at our headquarters in Westlake, Ohio.