Field Service Engineer

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Conducts skilled, technical, and advisory tasks related to the installation, repair, maintenance, and calibration of diagnostic and other imaging devices or systems.

• Educates medical and clinical staff on the safe and effective use of equipment and systems.

• Analyzes, troubleshoots, and repairs diagnostic and imaging equipment and systems using established electronic testing and measurement tools and techniques.

• Engages in discussions regarding upcoming installations, encompassing any required new construction, repairs, preventive maintenance, de-installations, and recalls with both external and internal stakeholders.

• Installs the units and provides necessary customer in-house product and unit training.

• Performs scheduled maintenance, calibrations, and/or modifications on imaging equipment and systems.

• Offers operational and technical guidance on diagnostic imaging equipment to medical and clinical personnel.

• Maintains precise records of all inspections, repairs, adjustments, etc., carried out on all equipment.

• Prepares and secures all necessary training documentation and installation certifications as mandated by the company, customer, FDA, and/or state regulatory bodies.

• Monitors and logs all installation information as required.

• Completes service reports, including Preventative Maintenance documents, and submits them within the department's established guidelines.

• Finalizes expense reports and submits them according to departmental guidelines.

• Requests and/or orders essential repair and spare parts in line with established procedures and contractual agreements.

• Ensures that the Product Support Specialist, Area Service Manager, and Sales Team are informed about customer interactions and the resolution of any application issues.

• Adheres to the service escalation process WI-FS-7.5.1.3.3-003.

⛳️ Requirements

• Bachelor's degree in electronics, biomedical engineering, biomedical technology, electrical engineering, or a related field.

• Over five years of experience in servicing equipment.

• Prior mechanical, electronics, or electrical work experience in either a field service or hospital-based environment is essential.

• Proficient in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experienced in troubleshooting and addressing customer issues.

• Strong computer skills, including a working knowledge of Microsoft Office, software operating systems, and network technology.

• Previous experience interfacing with both internal team members and external customers as part of a solution-focused service process.

• Familiarity with common electronic testing equipment such as Digital Multi-Meters and safety analyzers.

• Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams, and technical manuals of biomedical and imaging instrumentation.

• Willingness to travel up to 80% of the time.

• Compliance with certification/credentialing requirements as mandated by the Customer for access to its facilities to perform job functions.

🏝️ Benefits

• Flexibility to work evenings and weekends as necessary.

• Involvement in both internal and external educational programs.