Field Service Engineer

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Deliver on-site technical services that surpass customer expectations in terms of responsiveness, ensuring a level of quality and value that fosters customer satisfaction, loyalty, and retention.

• Travel to customer sites on a daily basis.

• Conduct product testing, investigations, and repairs of devices at customer locations.

• Perform installation of electromechanical devices for field-serviceable equipment.

• Provide support for MedNet.

• Configure MedNet devices as required.

• Install MedNet drug libraries when necessary.

• Offer Technical In-Service training to customers.

• Register Oracle Service Requests using a laptop.

• Execute hardware and software device updates through technical field projects.

• Supply billable (non-warranty) field repair services.

• Manage the inventory of field spare parts.

• Ensure proper documentation of all travel expenses.

⛳️ Requirements

• Must be at least 18 years old.

• High School diploma or GED equivalent; an Associate degree in a technical field or relevant experience is required.

• A minimum of 3 years of experience in a technical role; a background in healthcare is preferred.

• Strong knowledge of cGMP, processes, and products.

• Excellent verbal and written communication skills are essential.

🏝️ Benefits

• Opportunity to utilize commercial air travel when necessary.

• Must be able to travel on short notice.

• Possession of a valid driver’s license is required.

• Must have a reliable vehicle with enough space to transport repair tools and equipment to customer locations.

• Eligibility for a corporate credit card is necessary.

• Ability to work overtime as required.

• Willingness to work in a hospital setting, typically within a Biomed work area.

• Must possess a high level of hand-eye coordination and manual dexterity to handle electro-mechanical medical devices.