Field Service Engineer

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Accountable for delivering high-quality technical support and service to our medical imaging clients.

• Responsibilities encompass the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment, guaranteeing it adheres to the highest operational standards.

• You will operate independently in the field to diagnose and rectify technical problems while complying with safety regulations and OEM specifications.

• Provide service for medical imaging equipment primarily within the United States.

• Calibrate and troubleshoot imaging systems and computer components to ensure performance meets OEM standards.

• Ensure effective system operation to satisfy customer needs and expectations.

• Drive the company’s progress in engineering expertise.

• Represent the company professionally in all on-site engagements and convey customer feedback efficiently to internal teams.

• Assess, install, and conduct preventive maintenance on imaging equipment, while delivering advanced-level troubleshooting and repairs of electronic, mechanical, and network-related issues.

• Continuously expand your knowledge base in repairing and installing equipment.

• Provide regular updates, feedback, and insights to management, including the Zone Service Director, to foster informed decision-making and ongoing improvement.

• Remain accessible to address technical issues and respond to inquiries promptly.

• Document newly established processes and offer training to end users.

• Perform additional responsibilities as assigned to support team and organizational objectives.

⛳️ Requirements

• Strong organizational skills with the capability to prioritize tasks, manage deadlines, and sustain focus.

• Mechanical aptitude and a passion for problem-solving using initiative and critical thinking abilities.

• Ability to handle multiple projects concurrently while ensuring timelines are met.

• Skilled in cultivating positive working relationships with team members, customers, and vendors.

• Flexibility to navigate situations with confidence and mature leadership.

• Solution-oriented professional who treats others with dignity and respect.

• Hold yourself to a high standard while ensuring projects are completed punctually.

• Experience in delivering and expecting a high level of customer service.

• Comprehensive knowledge of safety regulations.

• Outstanding communication skills, including active listening, clear verbal articulation, and effective writing.

• Proficient in Excel, Word, Outlook, keyboarding, and internet research.

• Strong attention to detail with consistent follow-through on tasks and responsibilities.

• Familiarity with computer diagnostic software and hardware.

• Competence in database entry and management.

• A collaborative team player who encourages open communication and shared success.

• Self-motivated individual who can utilize “downtime” productively.

• Valid driver’s license and proof of a safe driving record.

• Must submit to and successfully complete an MVR, criminal background check, and drug screening.

• Must pass a medical examination as required by Department of Transportation (DOT) regulations and a written assessment if required to operate rental trucks or fleet vehicles.

• Drivers must adhere to on-the-job driver safety training if required to operate rental trucks or fleet vehicles.

• Must be at least 21 years old to drive a company vehicle.

🏝️ Benefits

• Health, Vision, Dental & More: We offer competitive insurance options, including medical, dental, and vision coverage.

• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) are available as tax-advantaged accounts designed to assist individuals in saving for and paying qualified medical expenses.

• Paid Time Off: Full-time employees earn 19 days of Paid Time Off (PTO) annually, with accrual beginning on their first day of employment. Additionally, employees receive two “People Matter” days each year for community volunteering.

• Annual Bonus Opportunities: Potential bonus opportunities based on achieving company profitability goals.

• 401(k) Investment Plan & Budgeting: A retirement investment plan featuring various deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.

• Team Member Perks Program: Provides exclusive discounts, special deals, and other benefits for team members.

• Tuition Assistance: After three months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, which increases to $2,500 after two years. This educational support may cover college credit courses, continuing education unit courses, seminars, and certification tests beneficial to both the employee and the organization.

• Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you will receive a generous referral bonus as a token of appreciation for helping us grow our talented team.

• Paid Parental Leave: Provisions for Paid Parental Leave following a qualified FMLA approved leave.

• Environment: Whether you work on-site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create opportunities for meaningful connection across every team and location.