Field Service Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee all AGFA imaging equipment within the designated area.

• Include prompt troubleshooting and repairs, preventative maintenance, and implementation of field service bulletins.

• Support fellow Field Service Engineers (FSE) in other territories as needed and as workload allows.

• Deliver timely and detailed feedback on technology performance, reliability, serviceability, service quality, and design concerns back to the US DR product team.

• Collaborate directly with Project Management and the Installation Team to plan, execute, and validate installations in the assigned territory.

• Work alongside sales to identify DR prospects and provide technical assistance during pre and post-sales activities.

• Cultivate a strong working relationship with customers to offer assistance and guidance in developing action plans for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment).

• Carry out installation, remedial, and preventive maintenance of Agfa DR support and x-ray room experiences, as well as other OEM products for which training has been provided.

• Review DR/IMAGING equipment operational functionality with the customer to fulfill training obligations during installations.

• Execute DR/IMAGING and x-ray room experiences as required.

• Ensure immediate response and quick resolution to hardware and software issues to maintain customer uptime and satisfaction.

• Develop DR/x-ray room solutions for technical challenges by collaborating with hospital IT systems administrators, end-user personnel, and outside vendors and support teams.

• Guarantee maximum DR/IMAGING uptime, performance, and efficiency of all Agfa systems.

• Install software and hardware while conducting performance analyses as needed for DR and imaging.

• Identify DR/IMAGING problems, verify system defects, then apply fixes, workarounds, or other likely corrective techniques.

• Initiate and monitor all DR/IMAGING escalation processes, keeping both the customer and management updated on the status of the escalation.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience in a technology-related field is preferred.

• MCSE, Network +, and CIIP Certifications are advantageous.

• At least 5 years of direct fieldwork experience in a technical customer support capacity involving traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems.

• Ideally, 2 to 3 years of experience in an expert or specialist role related to x-ray technology.

• Some experience with PACS, RIS, and EMR is preferred.

• Experience with electronic and electromechanical systems is required.

• Proficiency in networking and operating systems is essential.

• Prior knowledge of DR support and x-ray room experiences, along with familiarity with Agfa software or similar technologies, and a proven ability to learn new, cutting-edge technologies.

• Strong computer skills, including proficiency in MS Office, Lotus Notes, and internet-based knowledge management systems.

• Excellent oral, written, and interpersonal communication skills.

• Proven organizational and time management abilities.

• Demonstrated capability to adapt to change and effectively manage priorities.

• Strong customer service skills for engaging with both internal and external clients.

• Previous experience working in a global setting, building relationships with individuals in remote locations and virtual teams.

• Comprehensive understanding of the technical services business, product launch processes, and healthcare environments.

• Must be eligible for overnight travel within the US and Canada.

• Experience and understanding of DR support and x-ray room operations are required.

• Must be eligible to apply for customer-initiated security clearances, such as the US National Agency Check (NAC).

🏝️ Benefits

• Competitive salary and benefits package.

• Dynamic global organization known for its history of innovation.

• Challenging work environment complemented by a supportive management structure.

• Opportunities for career development and growth.

• Friendly workspace surrounded by dedicated and professional colleagues.