Field Service Engineer 2

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Implement installation and configuration of intricate electro/mechanical equipment and software systems at client locations.

• Assist in ramp-up activities by executing installations in both standard and urgent circumstances.

• Identify, troubleshoot, and resolve technical challenges faced during installation and startup processes.

• Work collaboratively with the Ramp Manager and field teams to adhere to installation timelines and objectives.

• Ensure that all installations comply with quality, safety, and performance standards.

• Conduct system validation, calibration, and testing to verify operational readiness.

• Record installation activities, issues, and solutions following company protocols.

• Provide constructive feedback to engineering and product teams to enhance installation processes and product effectiveness.

• Maintain tools, equipment, and inventory necessary for installation tasks.

• Facilitate customer interactions during installations, ensuring effective communication and professional representation of the company.

• Engage in training programs to remain updated on new products, upgrades, and installation techniques.

⛳️ Requirements

• Proficient in Microsoft Office applications.

• Excellent verbal and written communication abilities.

• Willingness to travel both domestically and internationally; must possess valid travel documentation.

• Up to 50% travel may be required (flexible based on business requirements).

• A minimum of 3–5 years of experience in field service, installation, or technical support.

• Bachelor’s degree in electronics, mechanical, or a related technical field, or equivalent military/technical experience.

• Practical experience with electro/mechanical systems, software integration, and troubleshooting.

• Familiarity or experience with optics, image processing, or motion control systems is preferred.

• Capacity to work independently in dynamic field settings while upholding a high standard of quality and customer service.

🏝️ Benefits

• Health, dental, and vision insurance coverage.

• Life and disability insurance.

• Paid Time Off (PTO).

• 401(k) with company match.

• Employee Stock Purchase Program (ESPP).

• Wellness initiatives.