Field Installation Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Independently or collaboratively install displays, mounting hardware, A/V equipment, and interconnectivity devices at client locations.

• Maintain and service products that have been installed at customer sites.

• Oversee installation, setup, and dismantling of products for demonstrations and trade exhibitions.

• Report and escalate product-related issues and their resolutions to the relevant personnel.

• Collaborate with Technical Support and Engineering teams to address issues when standard troubleshooting and hardware replacement do not resolve the problem.

• Provide on-site training and certification to integrators when conditions are suitable.

• Document and keep accurate records of completed projects.

• Offer backup assistance to the Tech Support/Helpdesk in responding to customers' technical inquiries via phone and email.

• Relay end-user feedback and issues to the appropriate parties and proactively suggest solutions or necessary actions.

• Exhibit acceptable standards of office conduct.

• Demonstrate punctual and regular attendance at work.

• Effectively manage stress.

• Adapt and learn in a fast-paced work environment.

⛳️ Requirements

• **What You'll Need: **

• Excellent interpersonal, telephone, customer service, time management, and decision-making skills are essential.

• Strong written and verbal communication skills with the ability to relay appropriate information to customers and team members professionally.

• Capability to communicate effectively in writing, providing documentation on completed installations.

• Understanding of the order process, escalation procedures, and the ability to give feedback to the Project Manager.

• Ability to maintain a professional appearance and demeanor across various work settings.

• Competence to work independently while remaining efficient and productive, delivering work of exceptional quality.

• Comfortable using standard hand tools.

• Basic knowledge of electronics and connectivity concepts.

• General understanding of HVAC and power requirements.

• Familiarity with different A/V cables, including but not limited to HDMI and CAT 6.

• Comprehension of wiring schematics, measurements, and system drawings.

• Must be capable of reading Visio and/or CAD drawings.

• Ability to create Visio or CAD line drawings is preferred.

• Knowledge of 3rd party control systems (Creston, AMX, etc.) is preferred.

• Experience in system integration is preferred.

• Government clearance is preferred.

• Comfortable working on a ladder for extended durations.

• Proficient in using Microsoft Office Suite.

• Understanding of the order process, escalation procedures, and providing project feedback to the Product Management team.

• Mental aptitude for ongoing interpersonal interactions, problem analysis, and resolution is essential.

• Ability to actively engage in team development and team-oriented processes.

• Physical capability to utilize computer hardware/software is required.

• Must be able to pass a 5-panel drug screening at any time based on client onsite requirements.

🏝️ Benefits

• **All benefits start on the first day of employment!**

• 75% employer-covered medical insurance for employees, including family coverage.

• 100% employer-funded dental and vision coverage for employees and their dependents.

• 100% employer-paid long-term, short-term disability, and life insurance policy.

• 401k matching program: if you contribute 5%, we match 4%. 100% vested from the start.

• 10 paid holidays per year.

• Starting with 15 days of paid PTO annually (inclusive of sick and vacation time).

• Employee Assistance Program (EAP).

• Flexible Spending Account (FSA).