Field Engineer II

This is a fully remote position, open to applicants in Washington.

📋 Description

• Act as the main contact for all Engineering-related communications with designated customers.

• Suggest and authorize software installations and upgrades at client locations.

• Exhibit extensive industry knowledge while raising awareness of current trends and innovations.

• Utilize intermediate troubleshooting skills to effectively and efficiently resolve complex technical issues.

• Create and execute project plans, ensuring timely and budget-compliant completion.

• Oversee the configuration, setup, and execution of gaming systems projects.

• Offer thorough post-implementation support to guarantee customer satisfaction and system reliability.

• Produce detailed after-action reports for installations to document lessons learned.

• Conduct audits of current installations to ensure adherence to standards and specifications.

• Track system modifications, upgrades, and relay pertinent updates to internal teams.

• Maintain regular communication with compliance managers and tribal gaming regulators.

• Manage and uphold Aristocrat gaming systems at tribal test labs and backend vendor test labs as assigned.

• Travel up to 75% as necessary to support client sites and project requirements.

⛳️ Requirements

• Bachelor's degree in Information Technology or a related discipline.

• Over 4 years of relevant professional experience, or a suitable combination of education, training, and experience.

• At least 2 years of experience in a technical role.

• Strong grasp of Windows client-server architecture and networking principles.

• Proficient in managing Windows servers, including virtualization, troubleshooting, and setup.

• Skilled in Linux server management, including Kubernetes and containerization.

• Understanding of relational database server administration and database management practices.

• Expertise in enterprise networking, including the configuration and management of networks, VLANs, and associated devices.

• Familiarity with cluster servers and SAN environments is a plus.

• Technical certifications such as A+, N+, Microsoft, or Cisco are highly preferred.

• Experience in casino environments is an advantage.

• Must obtain Tribal Gaming licenses.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with employer matching.