Field Clinical Specialist

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Provide technical, clinical, and educational/training support to the Sales team across Philadelphia and Southern New Jersey.

• Demonstrate products and train new patients/customers.

• Offer follow-up and support for patients.

• Assist ASRs and RSMs in generating and following up on sales leads.

• Collaborate with the sales team to foster and improve client relationships.

• Act as the primary clinical support resource for patient selection, basic troubleshooting, device utilization, and patient follow-up.

• Attend patient device implantations and conduct follow-up to ensure successful experiences.

• Educate external staff on bandage changes and product specifications.

• Address customer needs and product complaints by creating solutions or working with SPR team members.

• Meet with current and potential clients to assess clinical needs, goals, and constraints related to patient care.

• Discuss and demonstrate how the company's products can assist clients in reaching their objectives.

• Ensure that facilities are equipped with clinical literature and marketing materials.

• Support industry conferences, exhibits, and labs as required.

• Keep up-to-date knowledge of SPR products, competitive devices, and neuromodulation techniques.

• Build relationships with patients, physicians, nurses, administrators, sales representatives, and internal team members.

• Educate and train physicians and hospital/clinic staff through one-on-one in-services, staff programs, seminars, and workshops.

• Manage timely patient documentation and data collection using Salesforce.

• Stay informed about third-party accreditation requirements.

• Adhere to the Corporate Compliance Program.

• Provide positive and constructive guidance to peers.

• Occasionally assist with cases outside of assigned geographic territories.

• Perform other related duties as assigned.

⛳️ Requirements

• A college degree is preferred in a clinical or related field.

• Experience working with patients, ideally in a clinical setting.

• 3–5 years of relevant clinical support experience is preferred.

• Demonstrated success in a high-energy, fast-paced environment.

• High level of professionalism is essential.

• Must possess a valid driver’s license, good driving record, and active vehicle insurance policy.

• Excellent written and verbal communication skills are required.

• Ability to accept feedback and suggestions for ongoing improvement.

• Flexibility to work outside of standard business hours.

• Prior Operating Room experience is strongly preferred.

• Experience in working with pain patients is essential.

• Familiarity with neuromodulation is necessary.

• Willingness to travel significantly within the assigned territory (75%) and occasionally beyond it.

🏝️ Benefits

• Competitive salary.

• Company-paid medical, dental, and vision benefits.

• Annual company bonus.

• Variable compensation based on territory and company performance.

• Car allowance.

• Short- and long-term disability insurance.

• Life insurance.

• 401k matching.

• Paid time off.

• Holiday pay.

• Wellness activities.

• Flexible hours based on project and/or customer needs.