Family Success Manager

This is a fully remote position, open to applicants in Arizona, +27 more states.

📋 Description

• Drive enrollment through extensive outreach efforts.

• Manage daily communications with prospective and applying families through phone calls, SMS, and email.

• Follow structured sequences of outreach (calls + texts + emails) to transition families from interest to application and finally to enrollment.

• Lead discussions that identify needs, address inquiries, and confidently direct the next steps.

• Minimize drop-off rates by recognizing and eliminating obstacles in real time.

• Assist families through the onboarding process.

• Guide families in completing enrollment tasks with clarity and a sense of urgency.

• Ensure families are confident in their educational plans and the subsequent steps.

• Emphasize that OpenEd is easy to navigate, flexible, and offers support at every stage.

• Maintain ongoing relationships with enrolled families during key moments of their journey.

• Proactively reach out if something appears to be off-track (such as missing logs or incomplete steps).

• Re-engage families who have stalled or disengaged from the process.

• Operate with speed and precision.

• Handle a high volume of conversations while maintaining quality.

• Ensure clear and timely follow-up across all communication channels.

• Track activities and outcomes in HubSpot to enhance pipeline visibility.

• Close the loop and enhance the system.

• Identify patterns in objections, confusion, or friction points.

• Collaborate with team leaders to refine messaging, workflows, and resources.

• Share successful strategies so the team can improve and accelerate progress.

⛳️ Requirements

• A relationship builder who excels at forming meaningful connections with families.

• A data-driven team member capable of translating family feedback into actionable enhancements.

• A proficient communicator who can articulate educational concepts with clarity and empathy.

• A customer advocate who connects families with suitable resources while adding a personal touch.

• A problem-solver who can pinpoint pain points in the family journey and implement solutions.

• A passionate educator at heart, committed to personalizing learning for every child.

• A minimum of 1 year of experience in a customer-facing role (such as sales, customer success, account management, admissions/enrollment, or a similar field).

🏝️ Benefits

• Competitive salary ranging from $25 to $30 per hour, along with a 401k plan and company matching opportunities.

• Comprehensive health benefits package that includes medical, dental, vision, life insurance, critical illness coverage, hospital indemnity, accident insurance, short-term and long-term disability, as well as HSA and FSA options with dependent care.

• Flexible work arrangement: We are a fully remote team that promotes a healthy work-life balance by allowing some autonomy in work hours. A monthly tech subsidy is provided.

• Generous paid time off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.

• Supportive team environment: Join a collaborative team that values your contributions and encourages teamwork, fostering a culture of success and mutual respect.