Facilities Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee the entire Work Order System process, from initiating service requests to analyzing duplicate requests, ensuring timely completion in alignment with SLAs.

• Track work orders assigned to suppliers and engage with service providers to guarantee enhancement, resolution, and compliance with performance standards.

• Organize and schedule service activities at Postal Service locations while minimizing disruption to client operations.

• Provide guidance and information to vendors, account teams, and service providers to ensure exceptional coordination and execution of tasks.

• Create reports and maintain accurate, timely updates to all system data that supports account processes, procedures, and metrics.

• Address critical issues with a zero-target goal for manageable incidents and missed services attributable to vendors.

• Assist vendor quality assurance initiatives and facilitate performance discussions aimed at driving ongoing improvement.

• Act as a primary liaison among clients, vendors, and internal teams.

• Report directly to the Facility Manager and support the JLL Operations Team in facility service delivery.

⛳️ Requirements

• Knowledge and experience in the delivery and management of Facility Services.

• Exceptional verbal and written communication and presentation abilities.

• Demonstrated history of delivering outstanding internal and external customer service.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Strong organizational, management, and problem-solving capabilities.

• High ability to work autonomously and prioritize multiple responsibilities.

• Understanding of standard business and accounting practices.

• Familiarity with the Corrigo Work Order system is preferred.

• Experience in vendor management and quality assurance processes is preferred.

• Knowledge of service level agreement (SLA) management is preferred.

• Experience supporting large-scale facility operations is preferred.

• Background in client-facing roles within facility management is preferred.

• Candidates must be legally authorized to work in the United States without sponsorship.

• No visa sponsorship will be provided.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture that prioritizes mental, physical, and emotional health.

• Emphasis on diversity, inclusion, and belonging across teams.