Experienced Systems & Network Helpdesk Technician

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver exceptional technical support to end users on behalf of our clients.

• Identify and resolve IT-related issues (hardware, software, networking) remotely for clients.

• Offer user assistance, provide training, and recommend IT best practices.

• Assist in the ongoing enhancement of IT services, including the upkeep and revision of technical documentation.

⛳️ Requirements

• Master’s degree (Bac+5 equivalent) in Computer Science.

• Background in networks and systems education/training.

• Relevant professional certifications (e.g., CCNA, MCSE).

• Minimum of 3 years of experience in a user-facing IT support (Helpdesk) position.

• Proficient spoken and written French (C2).

• Strong spoken and written English (at least B2).

🏝️ Benefits

• Access to online training.