Experienced Call Center Agent, Customer Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will be the primary contact for our customers regarding inquiries related to motor (auto) and personal insurance.

• You will assist customers by addressing questions concerning quotes and policies.

• Additionally, you will manage customer inquiries and complaints until they are resolved.

• You will document customer information in our systems and escalate follow-up cases to the claims or policy service departments as needed.

• Your responsibilities will also include managing customer data and documents.

⛳️ Requirements

• A few years of experience in telephone-based customer support.

• Ideally, experience in the motor (auto) insurance sector.

• Excellent communication skills and a collaborative spirit.

• A passion for engaging with customers over the phone.

• Strong customer orientation and a commitment to high service standards.

• A meticulous and detail-oriented working style, along with business-fluent German (both spoken and written).

🏝️ Benefits

• A permanent employment contract.

• Monthly bonus payments.

• Complete IT equipment provided.

• Flexible working time arrangements.

• 100% remote work (with one week of full-time onboarding on-site in Frankfurt — we cover hotel and travel costs!).

• Opportunity to work from another EU country for up to 20 days.

• Coaching and expert exchanges for personal development.

• Regular feedback and a comprehensive training budget.

• Alternating between an amazing summer party and a festive Christmas party.

• At the office location: diverse staff canteen with generous employer subsidy, plus complimentary coffee, tea, water, and a fruit basket.

• Employee discounts and a company pension plan with Zurich Insurance.

• Premium e-bike leasing with complete equipment.