Executive Client Success Manager – Retail Pharmacy Partnerships

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Accountable for leading and managing critical elements of client servicing and retention.

• Ensures that clients receive the appropriate level of service and operational support by understanding and advocating for their needs and requirements.

• Conducts regular client calls and presents Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).

• Assists with client onboarding processes, as well as the creation and modification of policies.

• Communicates the performance of client programs and contributes to strategic planning.

• Manages the communication of CMS reports to clients and reviews CMS applications.

• Supervises the submission of change requests.

• Oversees the management of data pertaining to client accounts.

• Works collaboratively with internal teams to ensure timely updating, altering, discontinuing, mapping, and validating of client data.

• Promotes revenue and margin growth through relationship building and consultative selling strategies.

• Formulates and implements client growth strategies and business plans.

• Manages the contracting process for renewals, expansions, and upselling opportunities.

• Facilitates contract negotiations and execution for both contract renewals and newly sold programs.

• Oversees annual contract renewals and forecasting activities.

• Manages the internal pricing and proposal process for new sales opportunities related to assigned clients.

• Leads responses to Requests for Proposals (RFPs) and Requests for Information (RFIs) along with presentations.

⛳️ Requirements

• Minimum of 5 years of professional experience.

• Required education level: Licensed Pharmacist.

• At least 2 years of training experience.

• A minimum of 5 years of experience in business development and strategic alliances.

🏝️ Benefits

• Medical, Dental, and Vision Plans.

• Voluntary Benefits.

• Health Savings Account (HSA) & Flexible Spending Account (FSA).

• Fertility and Family Planning Benefits.

• Paid Parental Leave.

• Adoption Assistance Program.

• Access to Employee Resource Groups.

• Flexible Paid Time Off (PTO) for Exempt Associates & up to 15 PTO days in the first year for Non-Exempt Associates.

• 11 Paid Holidays.

• Corporate Wellness Program.

• 401(k) Plan with employer match, including Roth and Pre-tax contribution options available.