Executive Assistant, VP, Customer Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the VP’s calendar by effectively prioritizing schedules and meetings

• Collaborate with the communications team to coordinate the VP’s event speaking engagements

• Organize and plan meetings, which includes setting agendas, selecting locations, managing meeting technology, and coordinating logistics

• Create meeting briefing documents, distribute notes, and develop post-meeting action item lists

• Assemble travel packs for international journeys and significant domestic events

• Serve as a proxy for communications and approvals as permitted

• Address general inquiries, redirect routine matters, and ensure follow-up on tasks

• Resolve issues within established policies and guidelines while mentoring administrative team members in effective problem-solving

• Assess when executive intervention is necessary and provide actionable recommendations

• Arrange global travel and optimize itineraries

• Manage Cisco expenses and facilitate airline upgrades when available

• Offer analytical support for special executive projects

• Conduct research on issues, analyze challenges, compile data, and prepare reports

• Prepare and brief itineraries, accompanying the VP at major corporate events like GSX

• Manage sensitive and confidential matters and materials

• Provide support to one VP, with the potential to assist an additional Director

⛳️ Requirements

• At least 4 years of experience in an administrative role

• Minimum of 2 years of experience supporting a principal at the director level or higher

• Proven experience in providing support at the VP level

• Proficient in Windows desktop applications: Outlook, Word, Excel, and PowerPoint

• Skilled in calendar management, meeting planning, and travel coordination

• Exceptional verbal and written communication abilities

• Capability to connect with executives, senior staff at all levels, and clients

• Strong interpersonal skills and the ability to exercise independent judgment

• Highest level of integrity and the skill to balance strategic and tactical actions

• Excellent attention to detail

• Proficiency in handling confidential information

• Collaborative, improvement-focused, problem-solving mindset with decision-making skills

• Previous experience in the high-tech industry is desirable

• Prior experience with Cisco is preferred

• An associate degree is preferred

🏝️ Benefits

• Medical, dental, and vision insurance

• 401(k) plan with Cisco matching contributions

• Paid parental leave

• Short- and long-term disability coverage

• Basic life insurance

• Potential availability of Cisco restricted stock unit grants

• 10 paid holidays for each full calendar year

• 1 floating holiday for non-exempt employees

• 1 paid day off for the employee’s birthday

• Paid year-end holiday shutdown

• 4 paid days off for personal wellness

• 16 days of paid vacation time per full calendar year for non-exempt employees

• Flexible vacation time off program without a defined limit for eligible exempt employees

• 80 hours of sick leave provided upon hire and each January 1st thereafter

• Up to 80 hours of unused sick leave may be carried forward

• Additional paid time off for critical or emergency family situations

• Optional 10 paid volunteer days each full calendar year

• Annual bonuses may be available for non-sales positions

• A variety of benefits and perks accessible through the Cisco careers site