Executive Assistant, VP, Customer Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and prioritize the calendar of the VP, including schedules, meetings, attendees, and delegations.

• Collaborate with the communications team to coordinate the VP’s speaking engagements.

• Organize and plan meetings, managing agendas, locations, meeting technology, logistics, briefing documents, notes, and action items.

• Create travel packs for international trips and significant domestic events.

• Serve as an authorized proxy for communications and approvals.

• Address general inquiries, direct routine matters, follow up on tasks, and resolve issues in accordance with policy.

• Mentor fellow administrative community members on effective problem-solving strategies.

• Assess when executive action is necessary and provide informed recommendations.

• Arrange global travel and optimize itineraries for scheduled meetings and Cisco expenses.

• Collaborate with airlines to secure Global Services benefit upgrades when available.

• Offer analytical support for executive special projects by investigating issues, analyzing challenges, compiling data, and preparing reports.

• Prepare and brief itineraries, accompanying the VP at significant corporate events such as GSX.

• Manage sensitive and confidential matters and materials.

• Support one VP, with the potential to add assistance for additional directors.

⛳️ Requirements

• 4+ years of experience in an administrative setting.

• At least 2 years of experience supporting a principal at the director level or higher.

• Proficient in Windows desktop applications: Outlook, Word, Excel, and PowerPoint.

• Experience in calendar management, meeting organization, and travel coordination.

• Exceptional verbal and written communication skills.

• Ability to engage with executive/senior staff and clients effectively.

• Strong interpersonal skills accompanied by independent judgment.

• Highest level of integrity with the ability to balance strategic and tactical actions.

• Remarkable attention to detail.

• Capability to manage confidential information appropriately.

• Proactive in taking initiative, problem-solving, and decision-making.

• Experience in the high-tech industry is preferred.

• Prior experience with Cisco is highly desirable.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan featuring a Cisco matching contribution.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance provided.

• Potential for Cisco restricted stock unit grants.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for employee birthdays.

• Paid holiday shutdown at year-end.

• 4 paid days off dedicated to personal wellness.

• 16 days of paid vacation time each full calendar year for non-exempt employees.

• Flexible vacation time off program with no set limit for eligible exempt employees.

• 80 hours of sick leave provided upon hire and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family situations.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales positions, subject to Cisco policies.