Executive Assistant, Operations Coordinator – Hair & Beauty Industry

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee and address client email inquiries

• Organize client appointments and scheduling

• Distribute intake forms, documentation, and onboarding materials

• Ensure all client communications are professional and free of errors

• Maintain organization across calendars, inboxes, and workflows

• Adhere to established SOPs and internal procedures

• Monitor Instagram and social media direct messages for inquiries

• Address basic customer messages and comments

• Escalate significant opportunities or high-profile inquiries

• Ensure all incoming communications are accounted for

• Upload products and images to Shopify

• Format and publish product listings

• Add product descriptions and organize backend content

• Maintain accuracy and consistency throughout the website

• Track student enrollments and participation

• Keep spreadsheets and records updated

• Send login credentials and course access information

• Address student inquiries and administrative questions

⛳️ Requirements

• Exceptional written English and grammar skills

• Strong attention to detail

• Highly organized and dependable

• Comfortable managing multiple tasks simultaneously

• Ability to independently follow systems and processes

• Professional communication style

• Experience with:

• ○ Gmail / email management

• ○ Google Sheets or Excel

• ○ Shopify (basic backend experience preferred)

• ○ Administrative support / EA tasks