Executive Assistant – Customer Care Focus

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Receive and process requests for freight quotes and bookings.

• Provide real-time updates on shipment tracking and accurate estimated time of arrivals (ETAs).

• Address service issues, delays, and customer complaints with a calm and professional demeanor.

• Appropriately escalate issues that require input from operations or leadership.

• Coordinate with drivers and internal operations regarding pickups, deliveries, and route changes.

• Assist with load entry, documentation, and updates in the Transportation Management System (TMS).

• Support the brokerage division with urgent or time-sensitive shipment coordination.

• Utilize the company's TMS for tracking shipments, managing resources, and generating reports.

• Maintain proficiency in email, phone, and chat communication tools.

• Organize and keep records and documentation accessible.

• Communicate confidently about various freight types (Dry Van, Reefer, Flatbed, LTL, etc.).

⛳️ Requirements

• High school diploma or equivalent (industry training or coursework is a plus).

• 1–3 years of experience in customer service, logistics, dispatch, or supply chain management.

• Familiarity with a Transportation Management System (TMS) or a similar logistics platform.

• Excellent verbal and written English skills; ability to engage clients effectively.

• Strong attention to detail while managing multiple trucks, customers, and routes.

• Capability to multitask and maintain organization under pressure.

• Proficient with email, phone, and chat communication tools.

• Comfortable working U.S. business hours (night shift, based in the Philippines).

🏝️ Benefits

• Competitive career-level USD compensation based on experience and responsibilities.

• Permanent remote work arrangement that is effectively managed.

• Comprehensive company equipment provided (laptop, monitor, and accessories).

• 15 days of paid time off (PTO) annually plus local holidays off.

• Guaranteed annual salary increases.

• Referral rewards up to $1,000.

• Monthly flexible stipend (CAS Flex Perks).

• Structured onboarding and continuous support.

• A company culture that genuinely prioritizes employee well-being.