Executive Assistant, Customer Care Focus

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as the trusted voice for clients regarding every shipment.

• Receive and manage requests for freight quotes and bookings.

• Provide up-to-date shipment tracking information and precise ETAs.

• Address service-related issues, delays, and complaints with professionalism and composure.

• Appropriately escalate matters that require input from operations or leadership.

• Ensure synchronization between trucks, drivers, and customers.

• Collaborate with drivers and internal operations to coordinate pickups, deliveries, and route adjustments.

• Assist with load entry, documentation, and updates in the TMS.

• Support the brokerage team with urgent or time-sensitive shipment arrangements.

• Utilize tools effectively to facilitate freight movement.

• Employ the company’s TMS to monitor shipments, manage resources, and create reports.

• Maintain proficiency in email, phone, and chat communication tools.

• Organize and keep records and documentation accessible and orderly.

• Communicate confidently about various freight types (e.g., Dry Van, Reefer, Flatbed, LTL).

• Comprehend basic logistics workflows: pickup → transit → delivery → POD.

• Approach every interaction with a safety-first and reliability-first mindset.

⛳️ Requirements

• High school diploma or equivalent (industry training or coursework is advantageous).

• 1–3 years of experience in customer service, logistics, dispatch, or supply chain roles.

• Familiarity with a Transportation Management System (TMS) or similar logistics platforms.

• Excellent verbal and written English communication skills; client-facing demeanor.

• Strong attention to detail across various trucks, customers, and routes.

• Ability to multitask and remain organized in high-pressure situations.

• Proficient in email, phone, and chat communication tools.

• Comfortable working during U.S. business hours (night shift, PH-based).

🏝️ Benefits

• Competitive career-level USD compensation based on experience and job scope.

• Permanent remote work arrangement — executed effectively.

• Comprehensive company equipment provided (laptop, monitor, accessories).

• 15 days of paid time off annually plus local holidays off.

• Guaranteed annual salary increases.

• Referral bonuses of up to $1,000.

• Flexible monthly stipend (CAS Flex Perks).

• Structured onboarding and ongoing support.

• A culture that genuinely reflects its values.