Exception Desk Analyst – Non-QM

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and manage guideline exception requests.

• Ensure accurate communication and tracking of all guideline exception disposition terms (such as pricing impacts, minimum rates, pricing limits, and underwriting conditions) within Encompass.

• Monitor and maintain consistency in exception dispositions throughout the entire lifecycle of a loan, from scenario assessment to file submission and underwriting.

• Oversee communications among sales, underwriting, secondary markets, and the exception desk to guarantee compliance with service level agreements (SLAs); this includes conducting daily/weekly reviews, sending reminders, and collaborating with the team to prioritize requests.

• Create and maintain a comprehensive set of frequently asked questions and responses to identify potential clarifications/enhancements to guidelines and improve training for sales and underwriting teams.

• Recognize significant guideline exceptions and partner with the marketing department and sales leadership to promote these loans to the sales team.

• Document, maintain, and update exception desk policies and procedures as necessary.

• Identify opportunities for operational enhancements in exception processes to better structure the desk for scalability and improved SLAs.

• Collaborate with the product development team to ensure underwriting guidelines, including proprietary loan products, are consistently maintained across various origination channels and contain current information.

• Conduct guideline gap analyses against competitor product offerings and pinpoint areas for potential enhancement.

• Provide assistance with general exception administration and product development-related tasks as required.

⛳️ Requirements

• Bachelor’s degree in a relevant field is preferred.

• At least five years of professional experience in the mortgage industry or a related field.

• Experience with Non-QM mortgages is preferred.

• Familiarity with Encompass software is preferred.

• Strong analytical and communication skills.

• Exceptional prioritization abilities and attention to detail.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401K

• Company-provided short-term disability

• Employee assistance program

• Wellness program