Especialista en Atención al Cliente Bilíngue Español – Mídias Sociales

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address customer account issues, internal policies, and provide general support;

• Offer multichannel assistance (chat, email, and/or voice) with a human touch, managing a high volume and variety of requests;

• Handle multiple interactions simultaneously across different channels, utilizing various online tools;

• Regularly consult internal guidelines and adhere to service standards and policies accurately;

• Achieve and maintain performance metrics (Customer Satisfaction, Average Handling Time, Quality);

• Communicate with the internal team in English: reading and interpreting texts in English are essential.

⛳️ Requirements

• Must be at least 18 years old;

• Must have completed at least Secondary Education (higher education will be an advantage);

• Preferred knowledge in paid digital marketing and social media;

• Preferred experience in customer service or call center environments;

• Must be a native/fluent Spanish speaker (testing will be conducted);

• Must have an Intermediate or Advanced level of English (testing will be conducted);

• Residency in São Paulo, capital/Greater São Paulo is required.

🏝️ Benefits

• Remote work cost assistance;

• Transportation allowance;

• Meal and/or food vouchers;

• Life insurance;

• Funeral assistance;

• Childcare assistance/special needs child support;

• Product discounts;

• Dental assistance;

• Medical assistance;

• Discounts on gyms/sports activities;

• Educational partnerships with course discounts;

• Career development plan.