Epic Application Analyst

📋 Description

• Oversee advanced work supporting information technology applications through meticulous planning, design, implementation, maintenance, and continuous optimization and support.

• Document and suggest workflow modifications along with technical and functional designs necessary to meet business requirements.

• Collaborate with external vendors to facilitate integration and implementation of related third-party applications, including support and troubleshooting.

• Address both common and complex issues, incidents, and problems in accordance with established service levels and departmental standards.

• Act as Project Manager and fulfill PM responsibilities for mid-sized projects involving multiple teams.

• Conduct quality reviews of the work produced by the team.

• Work collaboratively with colleagues, internal and external stakeholders, and vendors.

• Adhere to documentation and change management protocols.

• Contribute to the creation of training and knowledge resources for peers, end-users, and other team members.

• Supervise the configuration of electronic and mechanical hardware along with software products to fulfill client specifications.

• Develop and comprehend business reporting requirements for end users.

• Engage in on-call duties and command center responsibilities as needed.

• Create and maintain comprehensive testing plans and scripts to validate system outputs and integrity.

• Attend and participate in team, project, and departmental meetings to enhance awareness and information flow.

• Collaborate with requestors to clarify problems, establish clear objectives for projects, and complete business case documentation.

⛳️ Requirements

• A Bachelor’s degree is mandatory in information technology, healthcare, business, or a related discipline.

• A minimum of four (4) years of professional experience, or actively pursuing a Bachelor’s Degree along with six years of experience in relevant areas.

• EpicCare Ambulatory Certification is essential, along with experience in supporting healthcare EHR systems.

• Proficiency in Microsoft Office Suite applications, including Excel (pivot tables), Visio, Project, PowerPoint, and Word.

• Understanding of system analysis and operating systems is required.

• Ability to assess needs and determine the most effective approach through documentation.

• Capability to read, analyze, and interpret industry publications, professional journals, technical procedures, or governmental regulations.

• Proficient in writing reports, correspondence, and processing documents.

• Competent in effectively presenting information and addressing inquiries or complaints from employees, managers, directors, senior leaders, and the public.

• Certification on one or more Epic applications will be required, along with maintaining that certification.

🏝️ Benefits

• We prioritize your well-being – mind, body, and spirit – which is why we offer our caregivers a comprehensive benefits package that encompasses a variety of programs designed to promote a sustainable culture of wellness, ensuring a healthy, happy, secure, connected, and engaged lifestyle.