Enterprise Support Specialist

This is a fully remote position, open to applicants in Finland.

📋 Description

• Delivering first-line, non-technical assistance in a professional, approachable, and efficient manner

• Assisting veterinary clients while maintaining a high level of service and responsiveness

• Accurately logging and managing all customer interactions

• Keeping clients informed and updated on the status of their inquiries

• Conducting initial troubleshooting and collecting detailed information to fully comprehend issues

• Collaborating with internal teams, including technical support, to ensure prompt resolutions

• Cultivating strong product knowledge to confidently advise customers and suggest best practices

⛳️ Requirements

• Prior experience in a customer service or support position, preferably in a dynamic environment

• Comfort in utilizing live chat as the main communication channel

• A background in veterinary science (e.g., RVN) is highly preferred but not essential

• Exceptional communication skills with a clear and supportive demeanor

• A customer-centric mindset with a proactive approach

• Strong organizational abilities and adherence to processes

• A keen interest in technology and an eagerness to learn new systems

🏝️ Benefits

• The opportunity to work in a meaningful sector within a rapidly growing global company dedicated to transforming digital healthcare

• Competitive salary and benefits package

• Opportunities for learning and professional development

• Access to the necessary tools that you will enjoy using

• Regular company events and the chance to collaborate with talented colleagues from around the globe