Enterprise Programmer/Analyst 1

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver initial support for issues related to tools

• Aid in user onboarding and conduct training sessions

• Create and update user manuals, FAQs, and additional training materials

• Encourage user adoption and the implementation of best practices

• Support basic configuration and maintenance tasks of tools under supervision

• Oversee user accounts, permissions, and access rights

• Develop and revise project templates, workflows, and dashboards

• Ensure the maintenance of accurate documentation for tools

• Produce standard reports and dashboards reflecting tool usage and performance

• Assist in analyzing data to uncover trends and opportunities for improvement

• Stay updated on tool enhancements, new functionalities, and best practices

• Engage in training and development opportunities actively

• Cultivate a solid understanding of project management and agile methodologies

⛳️ Requirements

• Fundamental knowledge of project management and agile principles

• Experience with Jira, JSM, Confluence, or comparable tools

• Proficient in working with data and generating reports

• Strong analytical and problem-solving abilities

• Exceptional communication and interpersonal skills

• Customer-oriented and focused on service

• Collaborative team member with a desire to learn

• Well-organized and attentive to detail

• Certifications or training in project management (e.g., CAPM) or agile (e.g., Scrum Fundamentals) is advantageous

• Experience with other enterprise software applications is beneficial

🏝️ Benefits

• Providing comprehensive and competitive market benefits

• Health insurance coverage

• Retirement plans available

• Paid time off

• Flexible work arrangements offered

• Opportunities for professional development