Enterprise Customer Success Manager – US & Canada

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Foster and enhance long-term relationships with key customers in the Corporate & Enterprise segment.

• Serve as a trusted advisor for assigned accounts, engaging with various levels, including C-suite executives.

• Oversee and evaluate delivery processes in implementation projects for Corporate & Enterprise clients, identifying early warning signs to avert potential delivery and launch issues.

• Assist customers in achieving their desired results through product consulting, value realization, and maximizing ROI.

• Expand the customer portfolio by ensuring zero churn and actively pursuing cross-selling and upselling opportunities.

⛳️ Requirements

• Over 5 years of experience collaborating with global Enterprise or Corporate segment clients;

• Proficient in English — both spoken and written, with the ability to communicate at the executive level.

• Familiarity with CRM / ERP / Core systems / LC/NC solutions / various corporate software;

• Experience in managing or overseeing software implementation projects or customizing corporate software;

• Strong customer-focused communication and presentation abilities.

• Commercial insight, including negotiation and renewal management skills.

• Exceptional time management and efficiency abilities.

🏝️ Benefits

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.

• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.

• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.

• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.

• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.