Enterprise Customer Success Manager, Salesforce Certified

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage a portfolio consisting of 12-16 client accounts to promote adoption, achieve desired outcomes, and ultimately ensure retention and renewal of contracts.

• Serve as an expert in both Litify and Salesforce to provide optimal advice to clients and assist with immediate solution development.

• Facilitate goal-setting sessions and support implementation teams in preparing clients for a successful launch.

• Collaborate with clients to share best practices, lead innovative problem-solving, and recommend suitable solutions from Litify, Salesforce, and AppExchange.

• Monitor customer health to assess adoption rates and overall customer satisfaction.

• Identify accounts at risk and, in conjunction with your manager, create and execute customer remediation plans.

• Coordinate efforts between clients and Litify internal and partner resources to enhance adoption and generate expansion opportunities.

• Spot opportunities for documenting success stories to share with our Marketing team.

• Maintain elevated levels of customer engagement and satisfaction.

• Evaluate success through the ongoing expansion of Litify and Salesforce within your customers' organizations and workflows.

⛳️ Requirements

• Bachelor’s degree.

• Proven technical aptitude with intermediate Admin level tasks (flows, custom reports, complex formulas); Salesforce Admin Certification is a plus.

• Strong ability to grasp new technologies and quickly assess needs and propose solutions.

• 4 years of experience as a Customer Success Manager (preferably with a SaaS product).

• 7 years of experience in direct customer-facing roles.

• Exceptional written, verbal, and oral communication skills, with experience in delivering presentations to key stakeholders.

🏝️ Benefits

• Bonuses.

• Benefits.