Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete customer lifecycle from onboarding to growth for Unlayer’s high-touch clientele.

• Serve as the main point of contact for Unlayer’s clients, acting as a trusted advisor to enhance and expand the value provided through Unlayer’s products and services.

• Regularly engage with customers to share product updates, manage renewals, and address general inquiries.

• Utilize in-depth knowledge of the customer's business, Unlayer’s products, and technical expertise to drive and enhance adoption.

• Represent the voice of the customer by addressing feedback and relaying it to internal teams.

• Identify, develop, and implement repeatable processes across a portfolio of customers to maximize product adoption and help achieve their business objectives.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience.

• Demonstrated experience in a technical customer success and/or account management position.

• Outstanding communication and interpersonal abilities.

• Proven ability to manage and expand customer accounts effectively.

• Customer-oriented with a strong passion for ensuring customer success.

• Knowledge of HTML, CSS, JavaScript, and SDK is essential.

• Familiarity with Vanilla JS, Vue, Angular, and React is a plus.

• Must be available to work across East Coast hours.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Engaging work environment with a collaborative team.