Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust relationships with enterprise clients as their main post-sale contact, ensuring effective onboarding, adoption, and continual value realization.

• Enhance product usage by aligning features with customer objectives, providing training and support, and carrying out strategic reviews that highlight return on investment.

• Manage renewals by actively monitoring customer health metrics, addressing risks, and sustaining high satisfaction and retention rates.

• Serve as the customer's advocate within the organization, collaborating with Product, Support, and Sales teams to resolve challenges and influence product roadmaps.

• Identify opportunities for upselling and cross-selling, cultivate relationships across customer organizations, and work with Account Managers to grow accounts.

⛳️ Requirements

• Over 5 years of experience in B2B Customer Success with a proven history of driving adoption, retention, and expansion.

• Strong understanding of Customer Success frameworks, lifecycle management, and subscription renewal processes.

• Familiarity with HubSpot, ChurnZero (or similar customer success platforms), and customer health metrics.

• Exceptional relationship-building skills with the ability to navigate critical conversations across all levels of stakeholders.

• Highly organized, detail-oriented, and willing to delve into technical product specifics (cybersecurity experience is a plus).

🏝️ Benefits

• Work alongside a forward-thinking team where innovative ideas are encouraged, experience is appreciated, and talent is nurtured.

• Competitive salary.

• Comprehensive health benefits.

• 401(k) plan with employer matching.

• Opportunities for career advancement.

• Unlimited paid time off.

• Company-provided laptop (choice of Mac or PC).

• Budget for professional development.