Customer Success Analyst

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Proactively oversee your client portfolio while delivering consultative support and adhering to established deadlines;

• Facilitate client onboarding using the Atlas tool(s);

• Steer clients toward success by sharing and assisting with effective practices for utilizing the portal;

• Conduct engaging training sessions and suggest refresher training for clients when required;

• Keep precise records of client interactions and update CRM systems with pertinent information;

• Examine data to propose process enhancements;

• Discover opportunities to boost customer engagement and product utilization;

• Identify chances for revenue expansion within the customer base (upsell/expansion);

• Recognize potential churn risks and implement preventive strategies to address them;

• Hold quarterly success reviews with clients in your portfolio;

• Work in collaboration with internal teams such as Sales and Product Development to ensure an outstanding customer experience.

⛳️ Requirements

• Experience in Customer Success;

• Passion for AI;

• Basic proficiency in Excel and PowerPoint;

• Excellent communication skills and strong writing capabilities;

• Solid negotiation and analytical skills;

• Familiarity with SaaS products;

• Advanced/Fluent English proficiency;

• Proficiency in Portuguese is an advantage.

🏝️ Benefits

• Meal allowance

• Healthcare assistance

• Home office voucher

• Portuguese classes

• Birthday off on your birthday and on your children's birthdays.