Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Continuously engaging with customers nearing their renewal date to facilitate a successful renewal process and minimize churn.

• Regularly interacting with customers to confirm that DeleteMe has an appropriate billing method on file, enabling the auto-renewal of eligible customers.

• Making updates to customer subscriptions and invoices to ensure a seamless billing experience.

• Keeping Salesforce records up to date to maintain data integrity.

• Collaborating with Customer Success Managers (CSMs) and Sales teams as necessary when upsell opportunities arise.

• Working with the Finance department to guarantee that invoices and subscriptions are accurate and sent in a timely manner.

• Coordinating with CSMs and Account Executives (AEs) when contracts or agreements are needed.

• Conducting customer outreach during renewal periods and assisting Account Executives in identifying upsell opportunities for small to medium-sized business (SMB) clients.

• Supporting the offboarding process for SMB customers.

⛳️ Requirements

• Capability to engage with external customers alongside the account team.

• Exceptional communication, presentation, and customer relationship management skills.

• Self-driven and results-oriented with a strong work ethic.

• Comfortable working independently and remotely.

• Significant experience in customer-facing roles.

• Proficiency in Salesforce.

• Collaborative mindset and team-oriented approach.

🏝️ Benefits

• Comprehensive health benefits - Medical, Vision, Dental.

• Flexible work schedule.

• 100% remote work opportunity.

• Generous 401k matching of up to 6%.

• 20 days of paid time off.

• 15 sick days.

• 12 company-paid holidays.

• Childcare expense reimbursement.

• Fitness and cell phone reimbursement.

• Birthday time off.