Enterprise Customer Success Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Oversee a portfolio of enterprise-level clients, ensuring strong engagement and retention.

• Cultivate strategic relationships with executive stakeholders within client organizations.

• Conduct comprehensive business reviews to identify challenges and align Suralink’s solutions with customer objectives.

• Proactively recognize risks and opportunities within customer accounts, developing strategies for mitigation.

• Create upsell and cross-sell opportunities within your designated accounts.

• Promote adoption across various departments within enterprise clients.

• Serve as a trusted advisor, offering industry insights and recommending customized solutions.

• Collaborate with sales to pinpoint expansion opportunities and implement account growth strategies.

• Advocate for customer needs and challenges with internal teams.

⛳️ Requirements

• 4–6 years of customer success experience managing mid to large accounts in SaaS or a related field.

• Demonstrated success in managing complex accounts.

• Outstanding communication, negotiation, and presentation abilities.

• Strong comprehension of customer success processes.

• Capability to work collaboratively with product, sales, and support teams.

• Proven track record of effectively managing and resolving client escalations, mitigating risks, and ensuring positive outcomes that enhance relationships and build trust.

• Experience in driving adoption and managing executive relationships.

• Excellent organizational, time management, and project management skills.

• Empathetic and positive mindset with a passion for helping customers realize value from our products.

• Strong sense of urgency and responsiveness.

• Self-motivated with a clear ability to take initiative.

• Flexibility to adapt to change.

• Familiarity with the public accounting sector is preferred.

🏝️ Benefits

• Remote-friendly policy.

• Medical, vision, and dental insurance.

• Flexible PTO policy along with ten paid holidays.

• Parental leave.

• Professional development allowance.

• Opportunities for community involvement.