Enterprise Customer Success Engineer – Post-Sales

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Collaborate closely with JetBrains Account Executives.

• Assist customers in adopting JetBrains products and services to achieve their business objectives, including whiteboarding, aiding in architecture development, and overcoming technical and cultural barriers to adoption.

• Manage technical relationships across a portfolio of accounts and work with account-team members on strategic account initiatives.

• Act as a customer advocate within JetBrains, liaising with Support, Product Engineering, and other departments.

• Suggest product enhancements based on customer feedback and experiences.

• Support product teams in presenting and assessing new product concepts with customers.

• Serve as a trusted technical advisor, keeping abreast of technology developments at JetBrains and in the wider industry.

• Collaborate with Sales to drive account expansions through both short-term and long-term strategic account plans.

⛳️ Requirements

• Demonstrated experience in technical consulting, technical customer success, or similar customer-facing technical positions.

• Extensive background in software development, QA, IT, DevOps, ML, or a related IT domain.

• Practical knowledge of AI/LLMs in the context of software development.

• Strong verbal and written communication abilities in English and the local language of the office.

• Outstanding presentation skills for showcasing JetBrains products.

• Capability to identify and tackle technical and business challenges associated with software development tools.

• Proficient in explaining technical concepts to customers with varying levels of technical expertise.

• Comfortable working in a fast-paced and dynamic environment.

• Experience collaborating with or within large software development teams.

• A collaborative, team-oriented mindset with a readiness to take initiative.

• Self-motivated and resourceful.

• Willingness to travel approximately 25% of the time.

🏝️ Benefits

• Base salary ranging from $120,000 to $180,000 USD per year.

• Potential eligibility for additional compensation, including an annual bonus, commission, or other incentive pay.

• An open and inclusive workplace environment.

• An equal opportunity employer.